• Prefer applicants with experience providing customer service via phone and experience working in a call center environment.
• The client Customer Care Representative serves as an advisor for our portfolio of Energy Conservation programs.
• This is subject to change at any point in the future.
RESPONSIBILITIES:
• Answer inbound calls, make outbound calls, respond to customer inquiries in a timely manner • Learn our portfolio of Energy Conservation programs • Uncover customer needs and interests, help customers navigate through our portfolio of Energy Conservation programs to understand which may be most beneficial • Discuss eligibility requirements as defined in the terms and conditions • Partner with program teams to ensure timely resolution of customer inquiries • Route customers to the appropriate Energy Conservation program • Document customer interactions • Other duties as assigned
QUALIFICATIONS:
Basic Qualifications:
• High School Degree or Equivalent • Prior call center experience, prefer a minimum of 3 years prior experience in a call center environment • Working knowledge of call center practices and technology • Polished verbal communication skills • Interpersonal skills, ability to quickly establish rapport with customers • We value bilingual applicants (Spanish)
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