Overview
GDKN offers near-shore cost saving customer call centers in the same time zone. Statistically
off-shore customer care centers located in time zones requiring overnight work schedules have a
very high attrition rate and hence significantly higher retraining costs. GDKN has been able to
solve that problem with our near-shore same time zone centers.
Better yet, the native language at these centers is English and given the cultural similarities,
caller experience is much similar to an on-shore operation.
Lower attrition allows our clients to maintain continuity of a quality user experience.
This consistent high quality experience helps our clients with customer retention.
Lower attrition, consistent experience, and like on-shore experience coupled together with the lower
cost of operation have helped our clients in maintaining lean operations thereby enhancing their scalability.
Service Offerings and Features
Service Offerings
Inbound Campaigns
- Phone Calls
- Emails
- Online Chat
Outbound Campaigns
Features
Professional Agents:
Our customer service agents have the required experience, skills, knowledge and technical know-how
to handle any type of customer support service and technical support.
Advanced Capabilities:
We have advanced reporting and market testing abilities that provide you the needed edge.
Our improved market coverage, quick responses to market conditions, expertise in account management
and remote call monitoring features set us above other customer support vendors.
Rich Experience:
We have gained vast experience over years in addressing diverse customer support needs of companies
across various business verticals that helps us successfully in handling variety of scenarios.
24/7 Support:
We can provide you with 24/ 7 services throughout the year, so one can always be sure that
your customers' calls will be answered—even on weekends and holidays.
Sophisticated Technology:
Our customer service centers are equipped with the latest data and voice communication systems,
supported by a dedicated internet connection, allowing us to provide quick and reliable services
on a 24/7 basis.
Quality Assurance:
We follow a strict quality assurance (QA) process to ensure unmatched quality in our operations.
Assured Customer Satisfaction:
With our specially trained support agents managing customer relationships and answering queries on
the very first ring, you can be sure of complete customer satisfaction, increased customer loyalty and
better customer retention.