GENERAL PURPOSE:
• Supports sales team, manages the production workflow, and interacts closely with customers. • Supports department by tracking, investigating, and reporting sales information and resolving problems. • Maintain complete customer history information.
ESSENTIAL JOB FUNCTIONS:
• Supports sales force with information and metric sharing and customer support. • Updates managers by consolidating, analyzing, and forwarding daily action summaries. • Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information, and answering questions. • Provides sales vs. projection results by preparing and forwarding sales tracking reports. • Maintains customer database by inputting customer profiles. • Prepares and distributes monthly reports. • Prepares sales presentations by compiling and analyzing data; and developing presentation formats and creating materials. • Calls customers and/or Reps to get answers to questions on orders. • Directly enters order and verifies orders with every customer contact. • Verifies and/or updates all customer records with every customer contact and/or order entered. • Enters and/or receives a form of payment with every order initiated. • Processes/enters all assigned orders received through various means and achieves target productivity goals for orders entered. • Utilizes credit card program to authorize payment on appropriate orders. • Verifies each order entered for correct information. • Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, and notifying managers and customers. • Prints and assembles orders immediately after entry within given guidelines. • Communicates customer complaints or inquires to appropriate person to achieve customer resolution in a timely manner, including writing credits when needed. • Communicates in a timely manner to other areas with regards to questions on orders. • Meets target monthly and yearly metric guidelines for production and accuracy. • Assists customers at the request of or in the absence of sales. • Follows all required guidelines and procedural expectations throughout the supply chain as established. • Distributes orders in a timely manner within established guidelines. • Backs up other areas of Customer Service as needed. • Performs other job duties, as assigned.
QUALIFICATIONS:
• High school diploma or general education degree (G.E.D.) • Minimum six months to 5 years related experience. • Competent in various software applications and certifications, such as Microsoft Office (Word and Excel) • Must be able to communicate effectively via telephone and email. • Must demonstrate effective interpersonal communication skills. • Must be well-organized and able to manage time efficiently. • Must be able to function effectively in a fast-paced environment. • Must be reliable and able to maintain good attendance. • Must be accurate and thorough when capturing and communicating data. • Must be willing to work overtime as needed. • Must be able to perform essential functions of job, with or without reasonable accommodations.
PHYSICAL DEMANDS:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Employee is required to: sit, stand, walk, talk, see, and hear. |