Requirement Detail

Job Title Customer Service Specialist
Job Code 208288
Date Posted 01/23/2025
Number Of Positions Available 2
Client Id 20005
Location Markham, ON CAN
Pay Rate $38.00/Hour
Job Description
Contract Champion for the US West Region, working alongside leaders to help achieve key KPI’s as it relates to contract performance and our work order management systems data accuracy.

KEY RESPONSIBILITES
• Overall Contract profitability (analysis and remediation)
• Management of reactive works and limiting contract leakage
• Managing of preventative maintenance schedules
• Assisting the business with overall contract labor loading
• Assisting the business with data accuracy in SMS as it relates to resource allocation and maintenance plans
• Managing data accuracy to ensure efficiency and consistency within the service base.

MUST HAVE
Technical Diploma or Degree
1+ Years of experience with Sales Force and the SMS platform/data management

WE VALUE
Building Automation System knowledge
• Security and Intrusion System knowledge
• Understanding of the HVAC principles
• Experience with SAP and contract management
• Strong communication skills
• Advanced Microsoft Excel skills
• Strong Analytic skills