· The Support Specialist serves as primary point of contact for the Branch Service Manager. ·The Sales Support Specialist is responsible for supporting the complete lifecycle such as participating in field sales quotations, including but not limited and other duties as assigned.
Duties and Responsibilities. ·Work with Sales Professional and field teams for day-to-day activities specific to his/her needs. ·Review and update expired quotes, manage current sales/customer assignments and update in NXGEN, manage accuracy of quotes daily, update any customer contact information, communicate with service sales on current opportunities participate in bi-weekly service sales-call. ·Help support Service Agreement quotes with customer follow-ups. ·Communicate with field team on status of current quotes. ·Help support accuracy between Salesforce/NXGEN. ·Participate in sales meetings/conference calls, as needed, both internally and with customers to discuss account needs.
Other duties as assigned ·Job Qualifications: Education: High school diploma or its equivalent required: Associate degree or BS degree in Business, Marketing, or technical field preferred.
Experience/Skills/Abilities. ·Positive attitude and strong personality to work directly with a demanding customer. ·Strong keyboarding and typing skills with high level of accuracy and attention to detail. ·Proficient in MS Office with strong emphasis in Word, Excel and Outlook. ·Ability to multi-task and establish work priorities. ·Excellent written and verbal communication skills coupled with demonstrated judgment skills Knowledge of or ability to learn operating systems. ·Strong organizational skills Strong work ethic, Broad proficiency in customer relations, presentations, and sales motivation. ·Highly motivated self-starter with an eye for detail. ·Strong/excellent attendance history required. |