What you will do * Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. * Contact customer representative and ascertain equipment/systems problems. * Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications. * These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps. * Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment. * Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals. * Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction. * Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature. * Participate in a scheduled On-call rotation. * Perform other duties as assigned.
What we look for * Experience in Fire Sprinkler/Suppression industry * Experience in reading and interpreting blueprints, submittals, and operational/product manuals * High School Diploma or equivalent required * Must be willing to travel. * Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. * Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. * Ability to work flexible hours including weekends to meet customer requirements * Able to participate in an on-call rotation schedule Overnight travel will be required * Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs * Ability to adhere to, implement, and always follow safety guidelines and procedures. * Strong organizational skills, positive attitude, and an ability to learn quickly * Possess a valid driver’s license and driving record that meets company requirements * Able to pass a pre-employment background and drug test
Required: -Ideally both roles are licensed. -Hiring manager is looking for NICET 2 and State license in Sprinkler. -Hiring manager is looking for inspection experience (65% of time spent doing inspections on site, 35% repair 5% modifications to fire alarm systems) -Hiring manager is looking for commercial fire sprinkler alarm experience. -Please look for Backflow Inspection State License (Preferred) -5 years of Fire Sprinkler Experience (Minimum) regardless of licenses. -Hiring manager may consider no licenses if they have the minimum experience.
At least one of the techs needs to have a NICET II |