Requirement Detail

Job Title Account Relations Associate
Job Code 205584
Contact Phone # ___-___-____ - Ext
Date Posted 09/18/2023
Number Of Positions Available 1
Client Id 20090
Location Westwood, MA USA
Pay Rate $0.00/Hour
Job Description
Account Relations Associate
Assist the Supplier Services Account Executive
Assist in the coordination of distribution company resources to deliver services
Assist in resolving problems for Electric accounts on 3rd party supply EGMA and Eastern Mass Electric
Assist in Maintaining and managing business relationships with active 3rd party Suppliers
Help ensure new Suppliers meet the Company’s enrollment requirements.
Facilitate and monitor EDI testing and supplier certification with the appropriate IT teams.
Work to troubleshoot and resolve supplier issues
Assist with any escalated supplier/customer complaints.
Adhere to EBT Guidelines and assist suppliers/EDI providers to resolve any issues and address inquiries.
Assist Account Executive to work with various organization levels within and outside of company
Participate in meetings for planning, development, implementation, and administration of strategies related to 3rd party suppliers.


Technical Knowledge/Skills:
Ability to develop and maintain business relationships
Ability to act as an assistant to the liaison and to work effectively with various organization levels within and outside of the Company
Ability to gather and analyze information helping identify and resolve process and quality issues
Strong detail orientation as well as the ability to be thorough and precise
Qualitative and quantitative analyses
Good team work skills
Strong spoken and written communication skills
Strong customer service orientation
Ability to multi-task
Strong functional understanding of computerized business systems ( Microsoft office, Outlook)

Bachelor’s degree preferred, or the equivalent work experience