Account Relations Associate • Assist the Supplier Services Account Executive • Assist in the coordination of distribution company resources to deliver services • Assist in resolving problems for Electric accounts on 3rd party supply EGMA and Eastern Mass Electric • Assist in Maintaining and managing business relationships with active 3rd party Suppliers • Help ensure new Suppliers meet the Company’s enrollment requirements. • Facilitate and monitor EDI testing and supplier certification with the appropriate IT teams. • Work to troubleshoot and resolve supplier issues • Assist with any escalated supplier/customer complaints. • Adhere to EBT Guidelines and assist suppliers/EDI providers to resolve any issues and address inquiries. • Assist Account Executive to work with various organization levels within and outside of company • Participate in meetings for planning, development, implementation, and administration of strategies related to 3rd party suppliers.
Qualifications
Technical Knowledge/Skills: • Ability to develop and maintain business relationships • Ability to act as an assistant to the liaison and to work effectively with various organization levels within and outside of the Company • Ability to gather and analyze information helping identify and resolve process and quality issues • Strong detail orientation as well as the ability to be thorough and precise • Qualitative and quantitative analyses • Good team work skills • Strong spoken and written communication skills • Strong customer service orientation • Ability to multi-task • Strong functional understanding of computerized business systems ( Microsoft office, Outlook)
Education: • Bachelor’s degree preferred, or the equivalent work experience |