• DCF Family Safety Receptionist to work in the Service Center assisting customers. • DCF Family Safety Receptionist providing administrative assistance to the Department of Children and Families for Child Protection and Children's Legal Services with answering inquiries and questions, and customer complaints. • Refer calls or in person inquiries to the proper person, office, or resource requested. • Handle and resolve customer complaints. Complete follow up customer inquiries as necessary.
• Answer Incoming Calls * Answer door and assist clients/families that come to the office • Outgoing / Incoming Mail Delivery – Postage Machine • Tidy up Play Room (when used) • Closure Letters • Case Filing (file) • Forms (use Share Drive) • Assist with employee interviews • Accept Supply Deliveries (put in supply room) • Deliver Faxes (end of day) • Replenish Copier Paper (end of day) • Empty Recycle Boxes (end of day Tuesday and Friday)
Skill Required / Desired Amount of Experience • Ability to speak and understand English Required • Work experience in professional office environment Required 2 Years • Experience with customer facing customer service in a professional office environment Required 1 Years • Ability to use office equipment, postage machine, copier, fax machine Required • Professional appearance and courteous to customers Required • Experience in mail room processes and machines Required • Lives within 30 miles of work location Required • Experience assisting with employee interviews Highly desired • Experience with supply management Highly desired • Previous experience working for the State of Florida Highly desired • Experience using Share Drive Desired |