What you will do
• Responsible for managing the day-to-day operations of various facilities to ensure operations, maintenance, and vendor management standards of the performance-based contract are met in a cost-effective, safe and efficient manner. • Works in cooperation with customers’ local management and Operations & Maintenance service subcontractors. • Is responsible for managing local facility operations in accordance with approved operating guidelines and managing the corresponding budget. • Leads O&M facility staff daily on a large individual site.
How you will do it
• Ensure that all facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved budget and the customers’ requirements to fulfill the O&M performance risk contract. • Ensures adherence to all applicable codes and laws related to site operations. • Maintains a proactive relationship with customers and understands business needs of local customers. Communicates those business needs to JCI management and site team. • Reviews and approves expenditures for tools, equipment, supplies, materials, and additional contract requirements. May assist with preparation of facility budget. • Communicates operating objectives, expectations, and process improvements to JCI O&M staff in a continuing effort to build the team and protect critical systems. • Manages, directs and schedules day-to-day and long-range activities for assigned properties and ensures that the O&M staff are properly following processes and procedures. • Manages and supervises facility personnel including hiring, promotions, recognition, discipline, and performance management. Plans, directs, and monitors the performance objectives of Operations and Maintenance personnel. • May establish process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, cost, and customer satisfaction. May take corrective action to bring about required change and ensure contract requirements have been executed at a level above the specified standards. • Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction. • Manages subcontractor specifications, problems/issues, performance, and administration. • Provides technical expertise and guidance to O&M staff and manages resolution of complex problems. • Provides the technical and management direction for all Facility Management services and utilizes all JCI resources (i.e. Branch, Procurement, etc.) to reduce costs and increase satisfaction. • Comply with all company policies and procedures and adheres to company standards. • Performs other duties as required. • Available on call and respond to emergencies to support operation as needed
What we look for
• Five years of facility management or building operations experience required with three years of supervisory experience in management, budgeting, vendor management, operations and maintenance required. • Experience in electrical or mechanical engineering is helpful. • Demonstrated leadership abilities and organizational skills • Demonstrated communication and interpersonal skills. • Ability to manage and train entry-level personnel. • Ability to manage customer relationships, and others at all levels. • Must be a team player, committed to working in a quality environment. • Required to report to the jobsite daily. • May require the ability to travel.
• Non‑negotiable skills or experience: leadership & communications skills, building maintenance experience
SCREENING QUESTIONS
1- Walk me through your experience managing building operations. What systems were under your responsibility? 2- Tell me about the size and makeup of the operations or maintenance teams you’ve supervised. What were your direct responsibilities as their manager? 3- How do you translate customer needs into operational priorities for your team? 4- How have you built and maintained strong relationships with facility owners or client representatives? 5- How much experience do you have in a Facilities or construction environments? Provide detailed response based on experience. 6- How comfortable/experienced are you with various software? (i.e. Microsoft, CMMS, BMS) Give detailed response, listing out software). |