• IT MANAGER
JOB DESCRIPTION
JOB PURPOSE
• Responsible for developing and implementing IT strategies and policies to align with organizational goals. • The role involves managing IT projects to ensure timely delivery, overseeing infrastructure such as hardware, software, servers, networks, and monitoring system performance and security to maintain compliance. • Additionally, the IT • Manager leads the recruitment, training, and performance management of IT staff, maintains disaster recovery and business continuity plans, and manages budgets and vendor contracts to optimize resources and ensure smooth technology operations.
Internal: • OTHER KEY RELATIONSHIPS
▪ SLT (Finance, HR, MAC) ▪ Staff ▪ Students
External:
▪ Vendors ▪ Regional and Central IT staff ▪ Parents
KEY RESULTS AREA PERFORMANCE MEASUREMENT RESPONSIBILITIES
Technology Operations & Support
• Oversee day-to-day functioning of the school’s technology infrastructure, including networks, servers, Wi-Fi, classroom technology, and administrative systems. • Provide timely, high-quality technical support to faculty, staff, and students. • Manage device deployment and maintenance (laptops, tablets, projectors, interactive displays, printers, etc.) • Ensure smooth operation of learning management systems (LMS), student information systems (SIS), and other school software.
Network & Systems Management
• Maintain secure and efficient network, firewall, and wireless infrastructure. • Manage user accounts, permissions, and access controls • Oversee system updates, backups, and data recovery processes. • Implement cybersecurity best practices and respond to security incidents.
• Implement and achievement on compliance to NAE Standards based on reporting dashboards: • Digital Identity • Cybersecurity • Service Desk SLAs • Asset Management • Infrastructure standards
Technology Planning & Strategy
• Collaborate with school leadership to develop and implement a long-term technology plan. • Evaluate new technologies to support innovative teaching and operational efficiency. • Manage technology-related vendor relationships, contracts, and service agreements. • Plan and oversee technology budgets and purchasing.
Training & Collaboration
• Provide training, workshops, and resources to help faculty effectively integrate educational technology. • Communicate clearly and proactively with administrators, teachers, and staff. • Support technology use during school events, testing, and assemblies
Compliance & Policies
• Maintain compliance with privacy laws and regulations (GDPR, PCI, etc.) • Develop and update technology policies, acceptable use guidelines, and cybersecurity protocols. • Ensure consistent data protection and secure handling of student information.
Qualifications OTHER
• A commitment to safeguarding and promoting the welfare of all students. And the willingness to undertake appropriate child protection training when required.
PERSONAL SPECIFICATIONS
Required
• Bachelor’s degree in Information Technology, Computer Science, or related field • Must be intermediate / advanced level English • 3+ years of experience in IT administration or management • Strong knowledge of networking, Windows/Mac OS, Microsoft 365, and cloud-based systems • Experience managing user support in a multi-device environment • Excellent communication, problem-solving, and customer service skills • Ability to work in a school environment with patience, flexibility, and professionalism
Preferred
• Experience in K–12 education or a similar academic setting • Familiarity with SIS/LMS platforms (e.g., Blackbaud, Veracross, Canvas, PowerSchool) • Certifications such as CompTIA Network+/Security+, Microsoft, or equivalent • Experience managing technology budgets and vendor relationships
PERSONAL ATTRIBUTES
As our teammate, here is what we expect:
▪ You love being part of a team – it is what gets you up in the morning. ▪ You will run it like you own it – you take huge pride in your work and your relationships. ▪ You are resilient – you will speak up and speak the truth. ▪ You get the job done – to outstanding levels of quality, every time and always to the deadline. ▪ You are humble – you will know what you are great at and where you are not so strong. ▪ You are a listener – you will hear what people say so you understand what is being asked. ▪ You are calm under pressure – you will keep cool when the going gets tough and know when to slow down your thinking. ▪ Entrepreneurial – you will always find opportunities to do things differently and better. • Must have Azure experience and management experience. |