Question
a. Does the candidate have hands on experience successfully implementing Flexera or a similar tool in the past? b. Has the candidate lead end to end process design, specifically for Software renewals in a B2B environment? c. Has this candidate worked at a large scale corporation before and dealt with competing priorities in complex business systems? d. Does the candidate have experience in all forms of software sales? (SaaS, Perpetual, subscription, usage-based, etc)
Senior IT Analyst - Software License Management & Renewals
About the Role
•Client is standardizing how we sell and deliver B2B software products to customers. • As part of this transformation, we're seeking a Senior IT Analyst to own and optimize our end-to-end software license provisioning and renewals process. • You'll drive standardization across multiple internally-engineered software products, eliminate manual workarounds, and establish best practices using Flexera as our enterprise license management platform. • This is a high-visibility role that directly impacts customer experience, revenue recognition, and operational efficiency across our software business.
What You'll Own
• End-to-End License Lifecycle Management: Own the complete customer license provisioning and renewal process for client B2B software portfolio, from initial sale through renewal cycles • Process Standardization: Drive the consolidation of disparate, manual license management processes into a unified, scalable framework that works across all software products • Flexera Platform Excellence: Serve as the primary IT driver for Flexera implementation and optimization, partnering with the Flexera service owner team to establish and enforce best practices • Systems Integration: In partnership with the Service Owner team, design and implement integrations between Flexera, SAP ECC, SAP S4, and other enterprise systems to automate license tracking, provisioning, and financial processes • Renewals Management: Track renewal dates, manage vendor and customer touchpoints, and ensure seamless license renewals with minimal friction • Continuous Improvement: Identify gaps in current processes, propose solutions, and implement improvements that reduce manual work and improve accuracy What You Bring
Required:
• 5+ years of IT experience with focus on software license management, SAM tools, or related enterprise systems • Hands-on Flexera experience is mandatory- you should be able to hit the ground running with platform configuration, workflows, and best practices • Proven experience with SAP systems (ECC and/or S4) integration and data flows • Track record of driving process standardization in complex, multi-product environments • Strong analytical and problem-solving skills with attention to detail • Ability to work independently, manage stakeholders, and drive initiatives without direct reports • Excellent communication skills for technical and business audiences
Preferred:
• Experience in B2B software licensing models and subscription management • Background in business transformation or process improvement initiatives • Knowledge of license compliance, software asset management (SAM), or IT vendor management • Familiarity with enterprise software sales cycles and revenue recognition
What Success Looks Like
• Within 6 months: Documented current-state processes, identified standardization opportunities, and delivered quick wins for automation • Within 12 months: Implemented standardized provisioning processes across at least 50% of software products with Flexera as the system of record • Ongoing: Reduced manual provisioning time, improved license utilization visibility, and enabled accurate renewals forecasting
Education & Experience
• Bachelor's degree in Information Technology, Computer Science, Business Systems, or related field • 5+ years of relevant experience in software license management, IT systems, or enterprise applications |