• This role is ideal for someone who thrives in customer service, enjoys problem-solving, and wants to make a direct impact on sustainability efforts across the islands.
Key Responsibilities
• Provide phone support and respond to customer inquiries regarding program eligibility and requirements • Process rebate applications and perform quality control reviews using a work order management system • Educate customers on energy efficiency practices and conservation benefits • Maintain strong relationships with internal and external clients • Manage multiple shared email inboxes and assist with weekly administrative tasks (e.g., mail processing) • Collaborate with the team to improve processes and enhance program delivery • Generate reports summarizing operational data
Qualifications
• Minimum 2 years in a call center environment with external customer interaction • Strong phone communication and problem-solving skills • Proficiency in MS Office (Word, PowerPoint, Outlook, Excel) • Typing speed of at least 40 WPM • Excellent organizational, verbal, and written communication skills • Ability to multitask and work independently with attention to detail
Preferred Skills & Experience
• Bachelor’s degree or equivalent industry experience • Experience with Salesforce • Background in Energy Efficiency or Project/Client Management • Technical aptitude and familiarity with residential/commercial property maintenance • Strong writing skills (e.g., proposals, work plans) • Prior experience working with contractors
Questions
1. Describe a time you received critical feedback. How did you respond and apply it? 2. Provide a sample email responding to a customer inquiry about a program outside our scope. 3. How often do you use a computer in your daily work? Have you used dual monitors? Please explain. 4. Have you worked with high-volume shared email boxes? How did you manage communications? 5. Describe a time you disagreed with a superior or colleague. How did you handle it? 6. How do you prioritize tasks when everything feels urgent? |