Key Responsibilities • Provide phone support and respond to customer inquiries regarding program eligibility and requirements. • Process rebate applications and perform quality control reviews using a work order management system. • Educate customers on energy efficiency practices and conservation benefits. • Maintain strong relationships with internal and external clients. • Manage multiple shared email inboxes and assist with weekly administrative tasks (e.g., mail processing). • Collaborate with the team to improve processes and enhance program delivery. • Generate reports summarizing operational data.
Qualifications • Bachelor’s degree or equivalent industry experience. • Minimum 2 years in a call center environment with external customer interaction. • Strong phone communication and problem-solving skills. • Proficiency in MS Office (Word, PowerPoint, Outlook, Excel). • Typing speed of at least 40 WPM. • Excellent organizational, verbal, and written communication skills. • Ability to multitask and work independently with attention to detail.
Preferred Skills & Experience • Experience with Salesforce. • Background in Energy Efficiency or Project/Client Management. • Technical aptitude and familiarity with residential/commercial property maintenance. • Strong writing skills (e.g., proposals, work plans). • Prior experience working with contractors.
1. Describe a time you received critical feedback. How did you respond and how did you apply it? 2. Provide a sample email responding to a customer inquiry about a program outside our scope. 3. How often do you use a computer in your daily work? Have you used dual monitors? Please explain. 4. Have you worked with high-volume shared email boxes? How did you manage communications? 5. Describe a time you disagreed with a superior or colleague. How did you handle it? 6. How do you prioritize tasks when everything feels urgent? |