Desired Skills: - Strong knowledge of the ServiceNow platform, including its features, functionality, and configuration options - Strong knowledge of IT service management (ITSM) best practices and principles - Strong knowledge of CMDB and Provisioning practices and principles - Working knowledge of the ServiceNow CSDM (Common Service Data Model) methodology - Strong knowledge of scripting and coding principles, including JavaScript, Python, and PowerShell - Agile development methodologies, including Scrum and Kanban - Excellent communication and collaboration skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Strong attention to detail and ability to deliver high-quality results
Job Description • Seeking a highly motivated and detail-oriented ServiceNow CMDB / Provisioning Solution Engineer to join our team. • The successful candidate will be responsible for designing and implementing ServiceNow CMDB and Provisioning solutions that meet business requirements and align with IT service management (ITSM) best practices. • This role requires a strong understanding of the ServiceNow platform, ITSM principles, and CMDB and Provisioning practices.
Responsibilities: • Design and implement ServiceNow CMDB and Provisioning solutions that meet business requirements and align with ITSM best practices • Configure and customize ServiceNow CMDB and Provisioning to meet business requirements, including setting up workflows, business rules, and data models • Develop and maintain CMDB and Provisioning data models, including data relationships and data governance • Collaborate with stakeholders to gather requirements and design solutions that meet business needs • Test and validate solutions to ensure they meet business requirements and are free of defects • Provide technical support to resolve issues and answer questions from end-users and other stakeholders • Stay up-to-date with ServiceNow releases and new features, and apply them to existing solutions as needed • Document solutions, including CMDB and Provisioning data models, workflows, and business rules, to ensure knowledge transfer and maintainability |