Description: • Completes online orders for hardware and other miscellaneous items as required for the Sales & Service Office (SSO) for the Service and Installation departments and processes purchase orders to maintain the inventory levels in the SSO warehouse. • Tracks and follows up with vendors and internal partners on expected receipts to determine any delays or extended lead times. Communicates these delays to stakeholders as needed. • Ensures that the warehouse is a safe, organized, and secure facility and takes immediate corrective action necessary to regain compliance when defaults are found. • Use Oracle to document transactions on equipment to and from various sub-inventories assuring that the physical inventory and the "booked" inventory in the system match and investigates and resolves any discrepancies. • Pulls and issues hardware required for installation and service jobs as required. • Physically receives shipments, verifying contents against packing slip and original order. • Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract. • Coordinate and schedule technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. • This includes initial installation meetings and each return trip thereafter. • Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start. • Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion. • Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments. • Facilitate the closing of each installation job either directly or through follow up with various other departments.
Required: • Basic computer skills, (e.g., Microsoft Office, especially Outlook and Excel). • Strong communication and organizational skills. • Attention to detail. • Good verbal and written communication skills. • Ability to operate warehouse related equipment. • Ability to lift up to 20 lbs. • Ability to climb a ladder. • High School Diploma or equivalent. Preferred: • At least 1 year of warehouse and customer service experience. • Coordinator & appointment experience. • Oracle experience. • Knowledge of perpetual inventory management system. |