Requirement Detail

Job Title Care Coach
Job Code 201380
Contact Phone # ___-___-____ - Ext
Date Posted 06/23/2022
Number Of Positions Available 2
Client Id 20081
Location Tampa, FL USA
Pay Rate
Job Description

• The Care Coach 1 assesses and evaluates member's needs and requirements primarily in a high intensive call center environment.
• The Care Coach 1 role also consists of caseload management activities, attending, and supporting events and home visits.
• The role is subject to monthly metrics such as Phone Call Assurance and productivity expectations.

The Care Coach:
o Employs a variety of case management strategies, approaches and techniques to manage a member's case.
o Identifies through a screening process for potential eligibility for state and federal benefits.
o Ensures member is progressing towards desired outcomes by continuously monitoring Member’s case through use of assessment, data, and conversations with members, active planning and educating the member on potential resources.
o Understands own work area professional concepts/standards, regulations, strategies and operating standards.

Required Qualifications
• Call Center environment experience and/or inbound and outbound phone calls experience, such as a Queue
• Demonstrated ability to manage and prioritize back to back calls and follow-up on member cases as needed. Average call volume is 60+ calls daily

• Bilingual English/Spanish - must be able to speak, read and write in both languages without limitations or assistance and pass the required proficiency tests in both languages.
• Intermediate/Advanced typing and computer navigation skills using multiple systems, platforms, and an ability to troubleshoot and resolve general technical difficulties
• 1-3 years working knowledge using the following MS Office Suite products; Word, Excel, and, Outlook
• Ability to manages multiple tasks and deadlines based on priority
• Team player, ability to work with tight schedules, multiple priorities as well as work independently

• Will be able to assist with phones, conduct screening, case management, must be bilingual, language test will be administered, temp for right now , may go perm and not guaranteed, no travel required and no mileage reimbursement required.


• Bilingual mandatory