Description -Duties include analyzing and responding to messages by customers. Resolving problems and maintain an ongoing relationship with customer. -Following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports, customer set ups, updating customer files and profiles. -Develop and prepare proposals and presentations. -Prepares complex reports and performs audits.
Additional Job Details
Other Duties ◾Analyzes medical and other data, make decisions, and interpret results ◾Ensures that federal, state, and local safety laws, regulations, codes, and rules are followed ◾Ensures that OSHA recordkeeping and Auto reporting requirements are adhered to ◾Prepares and/or coordinates information for internal and external contacts ◾Interacts with all levels of management and medical providers ◾Handles confidential and sensitive information tactfully and with discretion ◾Prepares for additional responsibilities within the HR Service Center Preferred Compentencies ◾One year general office support or call center experience in a fast paced office environment. (Ideally, two plus years) ◾Possess strong customer service skills and professionalism ◾Ability to interact with all levels of management, both internally and externally ◾Detailed documentation and accurate records maintenance ◾Team player with strong interpersonal skills and concise written and verbal communication skills ◾Strong analytical, problem solving, basic research and time management skills ◾Demonstrated ability to manage multiple tasks under minimal supervision with high attention to detail Minimum Qualifications ◾Working knowledge of DOT regulations and OSHA regulations ◾Working knowledge or Microsoft Office (Word, Excel and Access), database systems and Adobe. Typing and Computer skills proficiency required
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