Requirement Detail

Job Title Sr Customer Support Representative
Job Code 194452
Date Posted 06/10/2021
Number Of Positions Available 15
Client Id 20080
Location Overland Park, KS USA
Pay Rate $16.25/Hour
Job Description
-Duties include analyzing and responding to messages by customers. Resolving problems and maintain an ongoing relationship with customer. 
-Following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports, customer set ups, updating customer files and profiles. 
-Develop and prepare proposals and presentations. 
-Prepares complex reports and performs audits.

Additional Job Details

Other Duties 
◾Analyzes medical and other data, make decisions, and interpret results 
◾Ensures that federal, state, and local safety laws, regulations, codes, and rules are followed 
◾Ensures that OSHA recordkeeping and Auto reporting requirements are adhered to 
◾Prepares and/or coordinates information for internal and external contacts 
◾Interacts with all levels of management and medical providers 
◾Handles confidential and sensitive information tactfully and with discretion 
◾Prepares for additional responsibilities within the HR Service Center Preferred Compentencies 
◾One year general office support or call center experience in a fast paced office environment. (Ideally, two plus years) 
◾Possess strong customer service skills and professionalism 
◾Ability to interact with all levels of management, both internally and externally 
◾Detailed documentation and accurate records maintenance 
◾Team player with strong interpersonal skills and concise written and verbal communication skills 
◾Strong analytical, problem solving, basic research and time management skills 
◾Demonstrated ability to manage multiple tasks under minimal supervision with high attention to detail Minimum Qualifications 
◾Working knowledge of DOT regulations and OSHA regulations 
◾Working knowledge or Microsoft Office (Word, Excel and Access), database systems and Adobe. Typing and Computer skills proficiency required