-Duties include analyzing and responding to messages by customers. Resolving problems and maintain an ongoing relationship with customer.
-Following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports, customer set ups, updating customer files and profiles.
-Develop and prepare proposals and presentations.
-Prepares complex reports and performs audits.
Additional Job Details
◾Analyzes medical and other data, make decisions, and interpret results
◾Ensures that federal, state, and local safety laws, regulations, codes, and rules are followed
◾Ensures that OSHA recordkeeping and Auto reporting requirements are adhered to
◾Prepares and/or coordinates information for internal and external contacts
◾Interacts with all levels of management and medical providers
◾Handles confidential and sensitive information tactfully and with discretion
◾Prepares for additional responsibilities within the HR Service Center Preferred Compentencies
◾One year general office support or call center experience in a fast paced office environment. (Ideally, two plus years)
◾Possess strong customer service skills and professionalism
◾Ability to interact with all levels of management, both internally and externally
◾Detailed documentation and accurate records maintenance
◾Team player with strong interpersonal skills and concise written and verbal communication skills
◾Strong analytical, problem solving, basic research and time management skills
◾Demonstrated ability to manage multiple tasks under minimal supervision with high attention to detail Minimum Qualifications
◾Working knowledge of DOT regulations and OSHA regulations
◾Working knowledge or Microsoft Office (Word, Excel and Access), database systems and Adobe. Typing and Computer skills proficiency required