ACCESS-Receptionist (Bi-Lingual Spanish or Creole Preferred) • *Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby. • *Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day. • *Answers general inquiry questions related to program requirements, application processing, case status, and benefit information. • *Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution. • *Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets. Skill
Required / Desired
Amount
of Experience
• Ability to speak and understand English Required
• High School or Diploma Required • Written and Verbal Bi-lingual Spanish or Creole Highly desired • Ability to communicate effectively and follow instructions Highly desired • Type and use correct spelling, punctuation and grammar Highly desired • Ability to operate general office equipment Desired |