Position Description: Receptionist Job Description: * Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby. * Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day. * Answers general inquiry questions related to program requirements, application processing, case status, and benefit information. * Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution. * Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
The default values are recommended for the best overall scoring results. Category Rating Category Ratin Category Rating Experience 4 Certifications 10 Taxonomies 2 Location 1 Minimum Yrs Of Experience 1 Executive Types1 Education 0.5 Maximum Yrs Of Experience 1 Languages 1 Job Titles 4 Minimum Yrs Of Management 1 Other Skills 1 Required Skills1 Management Level 1 Employers 0.2 Full Text 0 Match Expression 1 |