Description:
Specifications/Requirements:
• Target outcomes include: o Optimization of cellular bills and the successful addition of new suppliers o Ownership of phone queue o Evaluation and enhancement of accounts payable process o Maintenance of internal user database documents that assist internal engineers o Creation and configuration of IOT dashboard user accounts for both internal and external users - Service Level Agreements o Client customer requests shall be responded to within 24 hours of submission.
• Client customer requests shall be managed within our department CRM (Salesforce). • In queue phone calls shall be answered within 60 seconds of presentation. • Services will be delivered at the direction of the Client and will require frequent collaboration with Client stakeholders:
• Daily and monthly tasks will be assigned by Client with a due date assigned and monitored by client- Weekly status updates on Client assigned tasks (daily and monthly) inclusive of due date assigned shall be provided. • - Meet the target deliverable date for each task and/or escalating as necessary of if or when deadlines are at risk. •- Perform and provide reporting on monthly cellular service plan reviews to drive the desired coverage to cost balance ratio while targeting the lowest cost, best coverage service. •- Oversee and Manage all cellular invoices, ensuring payment on or before the requested, service provider, due date. •- Shall be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by Client.
• Principal Responsibilities:
• Accurately enter data and product content into product management database for existing and new skus. • Validate all obtained data to ensure accuracy before publishing on the website • Improve item level data quality by implementing data audits to all categories by routinely cleaning up and removing old SKUs, organize spreadsheets when necessary • Assign related and associated products to equipment skus to publish online • Create and organize product data for bundled product templates and import files • Review and edit supersede list daily for adds, deletes and changesSignificant attention to detailMulti-tasking capabilities. • Years of experience:
• Education: Bachelor's degree (Business) |