• The Instructional Designer (ID) is responsible for working with Project Managers (PM) to successfully develop training programs for customer service representatives globally across all business units. • Standard ISD processes, such as the ADDIE learning model, are used to design and develop custom business process and systems training programs including instructor-led and e-learning courses. • The ID is responsible for working with Subject Matter Experts (SME) and Information Mapping tools to assess information, determine impacts and identify skills gaps. • The ID is also responsible for learning and testing proprietary systems and software to identify training needs, determine scope and create interactive learning tools. 2-4 yrs experience required.
TECHNICAL SKILLS
Must Have
• Knowledge of Instructional Design theory and experience putting Instructional Design theory into practice; Articulate Storyline and Rise 360; Microsoft • Word/PowerPoint/Excel/Teams
Nice To Have
• Camtasia, WhatFix, Microsoft Copilot, Call Simulator |