• Qualifications:
• 1-3 years of experience in similar position. • Must possess good decision-making skills, be very organized and detail oriented. • Must have excellent oral and written communication. • Problem Solving and ability to escalate matters when needed. • Data analysis and interpretation skills. • Proficient in Excel • Dispatching and scheduling.
Physical Demands:
• While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work Environment:
• Normal office environment. • The noise level in the work environment is usually moderate.
Responsibilities:
• Schedule appointments, dispatch technicians for service and installations as needed to maximize tech productivity. • Responsible for creating work orders, providing status to customer and following up with technicians. • Confirm work order is completed and/or closed by reviewing all notes and following up on pending items. • Complete contract paperwork and QC paperwork. • Schedule sub-contractor work. • Work with technicians to ensure all paperwork is completed properly within the designated time. • Maintain appointment schedules. • Order material and equipment. • Receive material/equipment and issue material and equipment to technicians. • Complete daily reports. • Assist in coordinating activities such as scheduling, customer notification and equipment procurement. • Conduct physical inventory. • Act as a liaison between Sales, Project Managers and technicians. • Other duties as assigned. |