Qualifications: Minimum Qualifications • Education: High School Diploma or GED required. • Experience: Minimum of 3 years of administrative experience within a sales or service-oriented industry. • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and JST / D365. • Communication: Strong command of English with the ability to interpret complex policies, procedures, and technical manuals.
Required Competencies • Exceptional organizational skills with meticulous attention to detail. • Strong decision-making capabilities and the ability to exercise professional discretion. • Proven problem-solving skills with the ability to identify and escalate critical operational matters. • Competency in data analysis, interpretation, and high-speed data entry.
Responsibilities: • We are seeking a Service Coordinator to serve as a vital operational hub for our Columbia team. • In this role, you will streamline service delivery for high-stakes accounts—including Hospitals, SCIFs, and Multifamily Apartment complexes—across Maryland and Virginia. • You will ensure seamless branch operations by managing complex scheduling, technician dispatching, billing reviews, and general administration.
Essential Duties & Responsibilities • Logistics & Dispatching: Strategically schedule and dispatch technicians for service calls and inspections to maximize daily field productivity. • Work Order Management: Generate work orders, provide real-time status updates to clients, and conduct post-service audits to ensure technical documentation accuracy. • Administrative Compliance: Manage specialized paperwork and ensure all technician reporting is submitted accurately and within established deadlines. • Inventory & Procurement: Facilitate the ordering, receiving, and issuance of materials. • Communication: Serve as the primary liaison for field technicians, managing daily reporting and proactive customer notifications.
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