Sales Support Specialist
Summary • This role involves managing sales technology tools, including license and user setup, training, and communication plans, while ensuring feedback and tool adoption are tracked. • Candidates should have a bachelor’s degree, experience with Salesforce or CRM tools, strong Excel skills, sales support expertise, and familiarity with sales technologies.
Responsibilities • Manage licenses, user setup and configuration changes across the sales technology tools • Provide demo of the enhancement to capture initial feedback • Generate basic training materials that can be customized by the GBEs to suit their audience better • Track user-reported issues with IT, ensure resolution and communication • Lead the delivery of Train-the-Trainer sessions • Develop launch communication plans to include relevant information on features, hyper-care support, office hours, feedback capturing mechanism, etc. • Lead office hours, capture/consolidate/prioritize feedback and translate to corrective action • Generate tool usage report on onboarding and adoption
Position Requirements • 2 or more years of hands-on experience with Salesforce or another CRM tool in an administrative role • 1 or more years in a Sales Support function • Strong Excel experience • Comfortable working with technical development team in providing business context during migration/development cycles. • Familiarity with other common sales technology tools such as Highspot, Seismic etc. • Proven ability to leverage cross-functional resources • Strong problem solving, quantitative and analytical abilities • Strong communication skills and ability to work in cross-functional environment. |