CANDIDATE RESPONSIBILITIES: ** Contact constituents/complainants to discuss the details of the complaints that are filed. ** Read state statute and compare with complaints to analyze the issue. ** Communicating with the public, so good customer service skills are a MUST. ** Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason. ** Provide any resources or referrals, as appropriate. ** Send a written correspondence to the complainant once approved by the supervisor. ** Close the case out by adding the appropriate codes/activities/statues in Versa. ** Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS: ** Communicate verbally and in writing appropriately ** Read and interrupt Florida statutes ** Previous experience working with the public in a professional work environment ** Exceptional organizational skills ** Commit to the project time line
Skill Required / Desired Amount of Experience ** Ability to speak and understand English, Required ** High school diploma ,Required ** Excellent written and oral communication with the public ,Required ** Ability to read and interrupt Florida State Statues ,Required ,1 Years ** Experience working with the public in a professional work environment ,Required ,3 Years ** Experience working with the public and analyzing complaints ,Required ,1 Years ** Experience using Versa ,Highly desired ** Experience using OnBase system ,Highly desired
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