• Qualifications:
• High School Diploma or General Education Degree (GED) • Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred • Proficient in Microsoft Office (Word, Excel & PowerPoint) • Must possess good decision making skills, be very organized and detail oriented. • Must have excellent oral and written communication. • Ability to use discretion. Problem Solving and ability to escalate matters when needed. • Data analysis and interpretation skills. • Speed and accuracy with attention to detail. • Dispatching and scheduling.
Responsibilities:
• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity. • Responsible for creating work orders, providing status to customer and following up with technicians. • Confirm work order is completed and/or closed by reviewing all notes and following up on pending items. • Complete contract paperwork and QC paperwork. • Schedule sub-contractor work. • Work with technicians to ensure all paperwork is completed properly within the designated time. • Maintain appointment schedules. • Order material and equipment. • Receive material/equipment and issue material and equipment to technicians. • Complete daily reports. • Assist in coordinating activities such as scheduling, customer notification and equipment procurement. • Conduct physical inventory. • Act as a liaison between Sales, Project Managers and technicians. • Other duties as assigned. |