Records Clerk for temporary assignment • Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby. • Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day. • Answers general inquiry questions related to program requirements, application processing, case status, and benefit information. • Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution. • Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets. |