*Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. *Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. *Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports. *Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input. *May also be required to answer inbound customer calls on an as-needed basis. |