• Candidates will be scheduling aids for in home visits for continuous home care.
• Candidates will be contacting aids to confirm appointments, filing related paperwork.
• Candidates will be using Rosalind system (proprietary to Client) for schedule confirmations. REQUIREMENTS:
- High school diploma or equivalent
- Minimum of 2 years of experience handling duties as detailed above
- Excellent communication skills, both verbal and written
- Medium paced environment
- Team oriented as they work closely with other members in the office NICE TO HAVE
- Previous scheduling for in home care The Specialist is responsible for carrying out the day to day personnel recruiting, paraprofessional scheduling and general office functions of the branch.
Dependent on the size of the branch, the Specialist may be responsible for part or all of the following:
Personnel:
• Performs initial phone screening with potential applicant per SBF guidelines
• Schedules in office interviews with prospective candidates
• Ensures that all paperwork for application is filled out by applicant per SBF standards
• Performs all background checks on prospective candidates
• Ensures that all candidate information is complete and accurate in computer system
• Schedules and coordinates orientation with approved candidates
• Performs administrative portion of orientation
• Data Entry on new paraprofessional hires Scheduling:
• Ensures that requests for homecare service are filled promptly , and scheduled into computer in a timely manner
• Ensure that homecare schedules are complete and accurate in computer
• Reviews Santrax records daily to ensure that all staff are at clients as scheduled. Follows up immediately on any discrepancies.
• Reviews all scheduled homecare daily in preparation for payroll, and billing approvals by manager
• Reports any client or staff issues to supervisor promptly
• May participate in administrative on call backed up by professional staff for client/family issues
General Office Functions: • Answers phones and triages calls to appropriate professionals in the branch
• Ensures sufficient supplies, stationary and forms on hand in the branch
• Data entry
• Ensures accurate filing of records in office
• Performs any other functions as requested by supervisor Qualifications:
• Strong computer skills including Word, Excel ,PowerPoint
• Record of effective customer service in high end service business
• Strong organizational skills Experience and Attributes:
• Enthusiastic, Positive Thinking, Effective Communicator, who can handle multiple priorities in a fast paced environment
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