Essential Duties/Responsibilities: • Utilizes broad knowledge and extensive experience in credit and collection theory, principles and application in the risk evaluation of new and existing trade accounts. • Provides services to both internal and external customers in order to increase Company’s market share, build customer alliance. Manages the credit risk and sets-up/approves credit limits for all customers. • Works closely with the Regional Credit Lead, Financial Shared Service/CBS teams and the Commercial teams to resolve customer issues and drive action plans, including design and implementation of collection / hold strategies. • Ensures audit compliance. Collaborates with teams that include, but not limited to; Commercial Sales, Customer Operations, Financial Shared Services (FSS), A/R management, Collections, Dispute Management, Finance. • Provides credit expertise, valued insight and monitoring of credit issues for local team as they impact Company Animal Nutrition. Documents and supports decisions with sound judgment and reasoning.
80% Decision Making and Problem Solving: • Actively help manage local AR portfolio risk for new & existing accounts being over limit and/or past due. • Help communicate issues appropriately and timely to management. • Drive action plans to resolve customer issues and make the decision to put a customer’s shipment on hold. • Manage underwriting and risk mitigation along side off-shore Financial Shared Services (FSS). • Help develop and manage risk assessments & monitoring tools. • Involved with collection strategy development and management aligned with FSS.
10% Communication and Reporting: • Provide timely and informative analysis to management (i.e. Manage reserves for bad debt, AR aging, metrics and deductions).
10% Analysis and Process Improvement: • Drive continuous improvement in systems, processes and procedures. Evaluate and communicate for change.
Minimum Education Required: • BA/BS in Business, Finance or Accounting or related field; or 6 years of experience as a Credit Manager in lieu of a degree.
Other Required Experience/Qualifications: • 5 years of credit related experience • Advanced knowledge of credit, collection, bankruptcy laws, guarantees & security options, collection agencies and attorneys • Expertise in financial statement analysis, financial ratios, risk assessment and account reconciliation • Successful interaction and negotiation with customers • Excellent oral and written communication skills • Strong interpersonal skills/ ability to communicate effectively • Flexibility and collaboration to effectively business partner and be solution driven • Credit & collection system experience • Proficiency in Microsoft Office applications (Word, Excel, Access, etc) • Spoken and written English
|