* High School or equivalent 3 years experience in dispatching or scheduling. * Proficient with computers, Windows applications (Oracle experience a plus). * Strong knowledge and abilities in MS Excel a must. * The qualified candidate will be an integral part in the continued success and growth of the Inspections Department. * This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling inspections, preparing and invoicing inspections. * Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
Duties: * Scheduling and optimization of area sprinkler and fire alarm service work * Scheduling and optimization of all area inspections . * Input/Correct estimated hours to complete inspections during the scheduling process * Assign tasks to field in ACE for all scheduling * Pull inspection reports as requested * Demonstrate the ability to prioritize scheduling backorders in addition to resolving customer issues. * Reassign work as needed to manage customer's expectations making judgments based on current workloads and priorities. * Answer customer questions around contracts and coverage. * Work with centralized teams to make account updates. * Request rental equipment and/or outside resource coordination through supervisor. * Save or File Inspection documents * Perform other duties as directed. |