Job Description |
• MUST be Bilingual Spanish and English • Must be proficient and quick with data entry • 45 wpm minimum typing ability • In person interviews
MUST HAVE THE ABILITY TO USE MULTIPLE SYSTEMS AND WEBSITES
• Fluent in English for both speaking and reading. • Excellent communication skills. • Commitment to offering quality service to internal and external customers. • Ability to respond quickly and proactively to customer queries. • Demonstrated teamwork through flexibility and reliability; superior customer service skills • Ability to adapt to varied situation and exercise sound judgment. • Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required. • Call center experience may be required. • Attention to detail. • Proven ability to quickly learn new systems and processes.
• Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations. • Identify and direct beneficiaries to the most appropriate, cost effective medical care. • Processes request for authorization according. • Fluent in English for both speaking and reading. Excellent communication skills. • Commitment to offering quality service to internal and external customers. • Ability to respond quickly and proactively to customer queries. • Demonstrated teamwork through flexibility and reliability; superior customer service skills Ability to adapt to varied situation and exercise sound judgment. • Minimum HS Diploma, post secondary or equivalent call center experience, or equivalent required. • Call center experience may be required. • Attention to detail. • Proven ability to quickly learn new systems and processes
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