Job Description |
MUST HAVE: - Strong computer skills, minimum intermediate skills in MS Office - Minimum of 3-4 years strong customer service background in a fast paced high call volume environment- - Excellent written and verbal communication skills - May work remotely at times once perm - Minimum ability to type 45 WPM with accuracy - Ability to multi task between 5-6 systems at a time JOB DESCRIPTION: • Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations; • Identify and direct beneficiaries to the most appropriate, cost effective medical care; • Processes request for authorization according. • Excellent communication skills; Commitment to offering quality service to internal and external customers; • Ability to respond quickly and proactively to customer queries; Demonstrated teamwork through flexibility and reliability; superior customer service skills; • Ability to adapt to varied situation and exercise sound judgment Minimum HS Diploma, post secondary or equivalent call center experience, or equivalent required; • Call center experience may be required; Attention to detail; • Proven ability to quickly learn new systems and processes; 6 plus years experience.
|