Requirement Detail

Job Title Customer Care Specialist
Job Code 161760
Contact Phone # 954-985-6650 - Ext 604
Date Posted 04/25/2017
Number Of Positions Available 2
Client Id 20081
Location Miami, FL USA
Pay Rate
Job Description **Bilingual Spanish Requirement

•    We are is looking for associates dedicated to service, and who believe in following the golden rule: treat others the way you want to be treated.
•    Client was founded on this basic premise of how people should be treated, and this value is very much alive in our expectations for providing our customers with perfect service today.
•    Perfect Service means getting the basics done right, delivering value and quality, providing guidance on their needs, and actively engaging with our members.
•    Our associates engage with members through every step of their road to wellness; whether it’s through direct interaction or their efforts behind the scenes.
•    Client associates provide Perfect Service every day to our members, employers, providers and colleagues.
•    As a member of our service organization you will respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers.
•    Client is looking for people who improve their own well-being by taking care of others.

Care Specialist will directly respond to questions, handle issues and provide guidance to both external customers.

• Receive, document and resolve customer inquiries by using established best practices
• Build lasting relationships with Client’s customers
• Educate customers/members about Client’s products and services over the telephone
• Comply with HIPPA and CMS regulations
• Schedule medical appointments and transportation for patients and/or care givers when needed

Key Competencies
• Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.
• Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.
• Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
• Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience

Role Essentials
• High School Diploma or equivalent
• 1 year minimum of Call Center experience. Recent work experience (last 4 years)
• 1 year minimum of previous Customer Service Experience (preferably on the phone)
• Bi-lingual English/Spanish. Excellent written and verbal communication skills - Must be able to read, write, and speak English and Spanish.
• Intermediate level  -  Computer skills: MS Word and Excel
• Capacity to maintain confidentiality

Role Desirables
• Associate’s or Bachelor’s Degree
• Previous Healthcare experience